In the midst of a major expansion, United Bank of Africa moved from legacy licensed solution for the Human Resource team to a web solution to unlock collaboration, speed and innovation.
The HCM Connect resolves many problems encountered over the years in the existing legacy solution. It aimed to remove the pain points of manual processing and documentation by delivering a novel design to the forefront built on React web app stack.
HCM Connect's goal automates 80% of processes improving the team to focus on people and be strategic in the workplace.
My roles was broad, wore many caps and I also contributed individually. In addition to developing the UX Vision, I also architect, held stakeholder workshops and developed product roadmap.
Here are the roles I held;
The team consisted of a 23 member squad of cross-functional teams working remotely to build the entire product;
This project was approached using a Double Diamond Design approach because of the nature of business. Thus, the methods were not linear in order to achieve the defined goal.
Here are the roles I held;
Research carried out indicated the pain points of manual processes which caused delays and loss of time for the people operations team.
More than 75% the team were burdened by the complexity of aggregating data from various sources to make informed decision.
Manual processing of repeated task and and managing request from staff made the team overwhelmed as the organization grew.
The following and more insights presented opportunities to solve problems;
